the browser or iFrame whereas max-device-width is the width of the device’s entire rendering area, e.g. When it comes to media queries, max-width is the width of the target display area, e.g. They handheld, only screen and (max-width: handheld, only screen and (max-device-width: 480px) The Conclusionįortunately in this case, our customer tinkered a bit more and concluded the following: A second theory I had was that was using Javascript to manipulate the size of the iFrame that holds the email based on any number of factors: browser width, width of the email, height of the email, etc.
But this theory was proven wrong after opening, closing, and re-opening several times. The HypothesisĪt first I assumed it was being caused by the ads running along the hand right column. 1200px) and re-opened the email and still saw the mobile version. I rescaled the browser once again, this time I made it wider (aprox. 800px), went back to the inbox, re-opened the email, and voilà – the mobile version appeared. I then rescaled the window (to be more narrow aprox. When viewing their email in the live email client (/IE9), it rendered fine from the beginning. Turns out, this wasn’t as open/shut as I had thought. We take actual screen captures in so this support ticket had me very intrigued. I know I can keep the Outlook 2010 32 bit client as a temporary measure. 1506 64 bit, that we get through our MS partner subscription - not the normal preview. They thought that the mobile version of their email was being displayed in /IE9 whereas the correct version was being displayed in all other browsers. I am running a licensed version of Outlook 2013. We recently had a customer report a discrepancy in our test result.
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